Chrono24 Direct

Trusted Seller
Watches sold with Buyer Protection: 9806

4.7 out of 5 stars  |  Reviews: 7921

Detailed explanation of ratings 

 4.8 Shipping
 4.8 Item description
 4.7 Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by EVA from on 17. January 2023


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Die Kommunikation mit dem Verkäufer ist eine große Enttäuschung Die email-Kommunikation mit dem Kunden dauert sehr lange Zeit sie reagieren erst nach längerer Zeit oder gar nicht Ich habe die Details der Lieferung des Pakets telefonisch vereinbart, aber es hat auch nicht funktioniert

Order canceled

Review by alessandro l. from on 16. January 2023


Cartier ...

Communication

Buyer's comment:

Prezzi alti e purtroppo è successo un disguido per il quale non hanno rimediato nel modo che speravo.

Dealer's comment:

Thank you very much for your feedback. We will continue to work on the communication.

Order canceled

Review by Michael T. from on 07. December 2022


Hublot ...

Buyer recommends this dealer

Communication

Buyer's comment:

Kein Kontakt und Aussage zur Rückerstattung meiner bereits geleisteten Zahlung.

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Order canceled

Review by Francesco B. from on 05. December 2022


Tudor ...

Communication

Buyer's comment:

Privo di comunicazione

Order canceled

Review by Francesco B. from on 05. December 2022


Tudor ...

Communication

Buyer's comment:

Privo di comunicazione

Order canceled

Review by Nizar E. from on 28. November 2022


Jaeger-LeCoultre ...

Communication

Buyer's comment:

Un dommage sur le cadran non signalé, heureusement que j ai demandé les photos. Dommage

Review by Takuya I. from on 18. November 2022


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

商品については、ベゼルが純正ではなかった。ベゼルは商品を構成するものであるため、これを含めて本物か否かの判断をすべきである。また返品時に問い合わせフォームを活用したところ、メッセージ送付ボタンが押下できず、どのようにクレームを伝えればよいのかが不明であった。

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We can confirm that the refund process has already been initiated.

Order canceled

Review by alessandro l. from on 16. November 2022


Cartier ...

Communication

Buyer's comment:

Troppo tempo per rispondere a le informazioni di base, infatti ho annullato la transazione, ma ero veramente interessato al l’orologio che dopo alcuni istanti non era più disponibile. Lo cercavo da molto tempo e ho perso L ennesima occasione e tempo

Dealer's comment:

Grazie mille per il Suo feedback sincero. Ci dispiace molto per l'inconveniente e il ritardo nella comunicazione. Continueremo a impegnarci per ottenere tempi di risposta più rapidi e un servizio migliore. Non esiti a contattarci per ulteriore assistenza!

Review by GALIA T. from on 09. November 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The watch was listed to have original box and papers. It was delivered in a common unbranded box without any explanation. His listing was false, misleading and untrue

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.

Review by Hussain A. from on 08. November 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

The watch does not match the specifications mentioned + The seller did not respond to my messages after delivery.

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.

Order canceled

Review by Jakob Broberg J. from on 29. September 2022


Breitling ...

Communication

Buyer's comment:

I ordered the watch and transferred to money. Three days later, I wrote them to ask if they had received the payment. After a days waiting they replied and told me they hadn’t and asked for documentation. I sent pictures from my web-banking, and was told that wasn’t enough. I found a full bank statement and send that to them. No reply. Two days later my money was returned, without reply or notice from them. After that the just cancelled the deal, still without replying to the bank statement of giving any reason for anything.

Dealer's comment:

Thank you very much for your feedback. We regret the inconvenience experienced by you. Your comments have been noted and we will continue to strive for faster response times.

Review by keesin J. from on 22. September 2022


Patek Philippe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

배송상에 시간이 너무 지체되었습니다. 관세 문제를 안내해주지 않아서 배달사와 논쟁이 있었고 배달사의 잘못된 안내로 관세 납부에도 차질이 있었습니다. 제품에 대한 설명이 부족하여 물건을 받고 시계속을 보니 녹이슬어 있었으며 시계줄이 짧아 늘리는 비용이 70만원이 들었습니다. 최초에 이러한 정보들을 제공하여 시행착오를 거치지 않도록하면 좋겠습니다. 전문거래자와의 소통도 불편했습니다. 초기에는 한국어로 잘 설명하다 나중에는 영어로만 의사를 전달하는 것은 영어가 편리하지 않은 사람은 어쩌라는건지 영 불편했습니다.

Dealer's comment:

Thank you very much for your feedback. We will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!

Review by Cheng S. from on 06. September 2022


Piaget ...

Shipping
Item description
Communication

Buyer's comment:

Bought one as gift for family, turned out was not working properly, ended up paying return postage myself and chasing to claim the import duty. really made me upset as this should never happen for such an expensive purchase!

Dealer's comment:

Thanks a lot for your review. We hope that you enjoy your new timepiece!

Review by FABIO C. from on 06. September 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Il venditore definisce OTTIMO un articolo che non lo è ; il bracciale è molto smagliato e difetti nella macchina, riconosciuti anche dagli esperti Chrono 24 che lo avrebbero riparato se non avessi aperto l' orologio.

Dealer's comment:

La ringraziamo per la sua recensione e la Sua sincerità. Inoltreremo il Suo feedback al nostro team e faremo in modo di descrivere i nostri orologi con maggiore precisione e trasparenza in futuro. Nonostante ciò speriamo di rivederla presto su Chrono24!

Order canceled

Review by Wolfgang G. from on 30. August 2022


Omega ...

Communication

Buyer's comment:

Ich hatte Preisangebot, Zusage des Kaufs, Geld überwiesen. Am nächsten Tag die Aussage: Uhr bereits verkauft!!!! Kein Ersatzangebot. Was soll ich davon halten? Dafür diesmal keine positive Empfehlung.

Dealer's comment:

Vielen Dank für Ihr Feedback! Wir entschuldigen uns für diese Unannehmlichkeit. Leider ist ein Fehler im System aufgetreten und wir konnten Ihre Bestellung nicht rechtzeitig bearbeiten. Wir untersuchen dieses Problem intensiv und hoffen, es so schnell wie möglich zu beheben.

Order canceled

Review by Dominique N. from on 25. August 2022


Chopard ...

Communication

Buyer's comment:

Annonce trompeuse. il est noté or/acier pensant que c' était du 18cts et confirmé par chrono24 après insistance on me dit que c' est du plaqué or donc vente annulée

Dealer's comment:

Merci beaucoup pour votre commentaire. Nous transmettrons vos remarques à notre équipe compétente et veillerons à décrire nos montres avec plus de précision et de transparence à l'avenir. Nous sommes vraiment navrés pour le désagrément et les erreurs dans notre communication. Nous espérons néanmoins que vous puissiez trouver la montre que vous cherchiez sur notre plateforme.

Order canceled

Review by H from on 23. August 2022


TAG Heuer ...

Communication

Buyer's comment:

Extremely slow response.

Dealer's comment:

Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.

Review by from on 12. July 2022


Bulgari ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

UPS shipment was lost and ultimately recovered. the watch was the small diameter size, although listed as an mens “unisex” watch. The return was taken care off properly

Order canceled

Review by Augustus V. from on 28. June 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

I dont know whats up And downe here, is he have my money, yet

Dealer's comment:

Thanks a lot for your review. If you are experiencing problems with your payment, you are welcome to contact us so that we may resolve the issue.

Review by Eckart K. from on 24. May 2022


Cartier ...

Shipping
Item description
Communication

Buyer's comment:

keine klare Aussage

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation und während des Versands. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Review by Christoph S. from on 17. May 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alles ganz toll, gerne wieder

Dealer's comment:

Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr! Wir entschuldigen uns für die Unannehmlichkeiten bei dem Versand und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Review by Santeri S. from on 11. May 2022


Zenith ...

Shipping
Item description
Communication

Buyer's comment:

Shipping went terrible. Customer service is horrible slow.

Dealer's comment:

Thank you very much for your feedback. We are very sorry for the inconvenience, we will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!

Order canceled

Review by Dennis from on 27. April 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

My order needed to be changed (delivery address). Since the order was already confirmed I was not able to do that myself. After a few calls (3) with the “helpdesk” it was sorted out. I ranked two stars because I think 1 call should have been enough.

Dealer's comment:

Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.

Order canceled

Review by Varo from on 22. April 2022


Omega ...

Communication

Buyer's comment:

Pas rapide dans le traitement des demandes obligation de contacter leur service client.

Dealer's comment:

Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés pour le désagrément et le retard dans la communication. Nous continuerons à nous efforcer d'obtenir des temps de réponse plus rapides et un meilleur service.

Order canceled

Review by O. S. from on 11. April 2022


Glashütte Original ...

Communication

Buyer's comment:

Ich kann in diesem Fall nur meine Unzufriedenheit darstellen, sowohl was die Kommunikation als auch den Verlauf angeht. Meine Fragen bzgl. Details und Abwicklung wurden nicht beantwortet, am Ende wurde der Vorgang händlerseitig abgebrochen. Eine angeblich verfügbare Uhr wurde anderweitig verkauft trotzdem mein Angebot angenommen wurde. Hatte damit einzig Scherereien und musste hinterher telefonieren, schade.

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Review by Jamie D. from on 16. March 2022


Patek Philippe ...

Shipping
Item description
Communication

Buyer's comment:

I have no personal animosity toward the dealer, and I am still looking at watches, but only would seriously consider buying one in the USA. Customs, which I am well aware the dealer doesn't control, is an expensive headache. And the dealer failed to make common sense and failed to do what he emailed me that he would do. Overall, a frustrating experience and one I will not repeat. Previously, I bought a Rolex from Chrono24 that was in the USA, and it was a good experience, so I suggest don't go international.

Dealer's comment:

Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr und freuen uns, Sie bald wieder auf unserer Plattform zu begrüßen!

Review by Reinhold O. from on 15. March 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Retourenabwicklung und Erstattung des Kaufpreises mangelhaft,

Dealer's comment:

Vielen Dank für Ihr offenes und ehrliches Feedback. Wir bedauern diesen Umstand und die Ihnen dadurch entstandenen Umstände sehr. Uns liegt die Zufriedenheit unserer Kunden sehr am Herzen, weswegen wir auch dank Ihres Feedbacks weiter unsere Prozesse und die Kommunikation innerhalb der Transaktionen optimieren können.

Review by Chrono24 user from on 14. March 2022


Breguet ...

Shipping
Item description
Communication

Buyer's comment:

直接連絡をとり、未使用品と確認をしましたが、異なっていました。 BREGUETのカスタマーサービスより回答がありました。 ローターキズあり。 ムーブメントに小キズあり。 ブレスレットコマネジ作業の痕かあります。 ローターの交換となりました。大変残念な取引となりました。騙されました。

Dealer's comment:

Thanks a lot for your review. If you are experiencing problems with your watch, you are welcome to contact us so that we may resolve the issue within the scope of our warranty!

Order canceled

Review by Pierre B. from on 14. March 2022


Rolex ...

Communication

Buyer's comment:

They had my dream whatch, we agreed on a price and agreed on a deal. The day after I paid, no news from them. I tried many times to contact them (messages) but no responses, so I finaly decided to call. I learnt from them that the watch was no longer available for same shady reasons, and basically that was it. No the best buying experience I had, even more when you spend more than 15K. I think the key here, is really communication, anyway all the best.

Dealer's comment:

Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.

Order canceled

Review by Montevago S. from on 14. March 2022


Rolex ...

Communication

Buyer's comment:

Orologio non disponibile dopo il pagamento effettuato

Dealer's comment:

Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.