How do I know the watch I buy from your page is real? Are your items authentic?
Pawndeluxe examines the authenticity of each and every item through a multi-point check authentication process. Our certified watch experts, with more than 20 years of experience in authenticating and servicing luxury watches, will examine the watch and any associated documentation to determine if the item is authentic. If any items do not fit our rigorous quality standards, we don't accept them.
How do you determine your prices/valuations?
We do our research. The whole team behind Pawndeluxe is on a daily base gathering data from auction results, forum sales, and our own transactions to get a real-time pulse on the secondhand watch market. We do this in order to determine the fairest price for any given watch, in real-time.
Do you have a refund or return policy?
Yes, we do. In case the item is not in the condition we have described it on our advertisement, we guarantee a 100 % refund. You have 14 days from the date of delivering to return your watch, and you be given a refund of the final sale price.
Do items come with original brand packaging and paperwork?
Since the beginning, our goal is to provide the best service at the best possible price. That's why in order to avoid extra costs and to keep the prices low as possible we decided to avoid the unnecessary cost of old-fashion documents, all our watches have a serial number which can be tracked down within 1 minute.
Do you ship internationally?
We ship to all domestic and abroad destinations by DHL for free express service.
How quickly do you ship once a purchase is made?
Once the payment is done, a watch generally ships to you within 24 hours. The maximum time for delivery is 3 days depending on the location. If you need it sooner than that, let us know, and we can try to fix it for you.
Please do not hesitate to contact us with any questions!
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Online Dispute Resolution Information
Beginning January 2016, every online dealer located in the European Union or doing business with customers located in the European Union is required to link to the "Online Dispute Regulation Platform" from the European Commission. To comply with these regulations, we are providing you with this legal notice. Please check the box next to "Publish notice" to display the text on your dealer homepage and next to your listings.
The EU Commission has created an internet platform for online dispute resolution ("ODR platform"). The ODR platform serves as a point of entry for out-of-court resolution of disputes concerning contractual obligations stemming from online sales. The ODR platform can be reached via the following link:
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