Security notes

Important

Please keep in mind that Chrono24 cannot completely verify the identities of all sellers, particularly those of private sellers. Unfortunately, some dubious buyers or sellers have attempted fraud in recent times. We kindly ask you to note the following security advice:

General information

Never send money to an unknown seller via a money transfer service. Never pay for a watch via Western Union.
Always check the information provided by the seller. Phone number, address, or customer reviews can often be verified online. You can also ask the seller to provide additional information, photos, and documents about the watch.
You can also complete the purchase in person and carry out the exchange in a safe place. We recommend you choose a location that is protected or has surveillance – such as a jewelry store.
We do not display your personal e-mail address when you communicate with a seller using our system. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.
If an offer looks suspicious to you, feel free to contact our Chrono24 support team by phone (+49 721 96693-900) or by e-mail (support@chrono24.com). A suspicious offer could, for example, be a watch that is offered well below its market price.

Escrow Service

If the seller offers the use of an external escrow service as a payment method, you should check carefully that any escrow service sites or contracts are legitimate and serious. Fraudulent parties often use fake websites. Even documents from well-known companies like Ernst & Young, DHL, and TNT should be checked for authenticity.
If you decide to pay via an external escrow service, please contact the escrow service directly for all information. Do not rely on forwarded e-mails from the seller.
Many private sellers offer the Escrow Service on Chrono24 as a payment option. When you choose this payment method, your payment goes to an escrow account, where it safely remains until you have the watch in your hands. Only then will the money be transferred to the seller. You can find more information about the Escrow Service on Chrono24 here.

Trusted Checkout

When buying from a commercial dealer, you can order safely and easily via Chrono24 Trusted Checkout. You can learn more about how Trusted Checkout works here.
To prevent abuse during a Trusted Checkout, please check the relevant data in the myChrono24 area before paying. You can follow the process in detail there and view all the important information. Should you receive unusual or suspicious e-mails, please get in touch with us immediately.

General information

Always check for receipt of payment in your account (whether bank, PayPal, etc.) via your own login or account statement before shipping an item. Do not rely on e-mails forwarded by the buyer or alleged confirmation e-mails.
Prospective buyers who offer you more than the asking price should be treated with caution.
Do not rely on correspondence from foreign banking institutions asking you to ship an item. Always check for receipt of payment in your own account.
Be careful with prospective buyers who contact you via text message. Fake e-mails from PayPal or financial institutions such as Royal Bank can ask you to make unwarranted reimbursements. Always check for receipt of payment in your own account.
You can also complete the sale in person and carry out the exchange in a safe place. We recommend you choose a location that is protected or has surveillance – such as a jewelry store.
We do not display your e-mail address when you communicate with a buyer using our system. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.

Escrow Service

If you would like to use an external escrow service, check carefully that any escrow service sites or contracts are legitimate and serious. Fraudulent parties often use fake websites. Even documents from well-known companies like Ernst & Young, DHL, and TNT should be checked for authenticity.
If you decide to receive payment via an external escrow service, please contact the escrow service directly for all information. Do not rely on forwarded e-mails from the buyer.
As a private seller, you have the option to offer payment via the Escrow Service on Chrono24. When using this payment method, you only ship the watch after the buyer has made their payment to a secure escrow account. This protects you from missed payments and attempted fraud. You can find more information here.
If the Escrow Service on Chrono24 is the chosen payment method, we will never send you the buyer's delivery address via e-mail. You can only find the address in your myChrono24 area. There you can follow the order progress and view all important data. If you receive any unusual or suspicious e-mails, please contact us immediately.

PayPal

If you and the buyer agreed on payment via PayPal, always check for receipt of payment in your PayPal account before shipping the item. Only rely on information from your own online statement and not on alleged PayPal confirmation e-mails.

Advance payment / bank transfer

If you and the buyer agreed on payment by bank transfer, always check for receipt of payment in your account before shipping the item. Only rely on information from your own bank and not on alleged confirmation e-mails.
Do not rely on correspondence from foreign banking institutions asking you to ship an item. Always check for receipt of payment in your own account.

Payment by check

Be careful with checks from abroad. At first, the money will be provisionally credited to your account. Although you may already be able to see the amount on your account statement, the check can later bounce and the bank will retract the money.

Trusted Checkout

For purchase processing via Trusted Checkout, we will never send the delivery address of a buyer to you via e-mail. You will find the address only in the dealer area. You can follow the process in detail there and view all the important information. Should you receive unusual or suspicious e-mails, please get in touch with us immediately.