Chrono24 Buyer Protection

Secure your purchase with Chrono24's free Buyer Protection: Verified dealers, payment via an escrow account, and an Authenticity Guarantee.

1.
Chrono24 verifies dealers using strict quality standards

Verified Dealers

Security and trust play a major role in the purchase of a luxury watch. That's why we review all of our dealers according to strict quality criteria before they're allowed to list watches on Chrono24. This includes comprehensive identity and integrity checks as part of the registration process.

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2.
Chrono24 Trusted Checkout is free for buyers

Payment via Trusted Checkout

The amount due is paid to an escrow account, where it is kept safe until you have your dream watch in your hands. Only then is the money released to the seller. Trusted Checkout is free for you as a buyer. All listings that offer payment processing via Trusted Checkout are marked accordingly.

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3.
Every watch sold on Chrono24 is insured for its full value before it's shipped

Insured Shipments

Dealers ship every order fully insured and with a tracking number. You can view your order's current status every step of the way in your Chrono24 account up until the moment it arrives in your hands.

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4.
Chrono24 has a money-back guarantee on all counterfeits

Authenticity Guarantee

If you have any doubts about the authenticity of a watch purchased from a dealer on Chrono24, please get in touch with us using our contact form within 14 days of receiving your order. We'll help you find the best possible solution together with the dealer. In the unlikely case that one can't be found, you'll receive a refund.

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5.
Chrono24 offers personalized support in multiple languages

Personalized Support in Multiple Languages

Our support team speaks 22 languages and would be happy to offer you any guidance they can throughout the entire purchasing process. Whether you have questions about a particular watch or the purchase itself, the Chrono24 support team is always available to assist you to the best of their ability.

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6.
Chrono24 offers quick and easy returns

Easy Returns

If the watch isn't delivered or deviates from the description given by the dealer, you can receive a refund from the escrow account.

No matter what happens, we are here for you! For example, if you are unhappy with an order paid for via our free Escrow Service, you can receive a direct refund for the full purchase price. Should you decide to return the item, you will receive your money back quickly and easily – all at no risk to you.

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About Us

Chrono24 has been shaping the luxury watch trade and setting new benchmarks since its foundation in 2003. Over 290 employees in Karlsruhe, Berlin, New York, and Hong Kong work every day to improve our marketplace and offer first-class customer service to both buyers and sellers of luxury watches.

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Chrono24 CrewChrono24 ManagementChrono24 Castle

Unique: Chrono24 in Numbers

Chrono24 is the world's leading marketplace for luxury watches. Find your next watch among over 475,000 listings, or sell a watch to one of the over 500,000 watch enthusiasts who visit our site every day.

  • 2020

    The leading luxury watch marketplace since 2003

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    Sellers from over 100 countries

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    Visitors per day

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    Watches on offer

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    Total value of listed watches

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    App downloads

Buy and Sell Watches Worldwide

Buy

Attractive listings from sellers in over 100 countries: On Chrono24, we guarantee you'll find a watch that completely enthralls you – from classic automatic watches to rarer collector's items.

Sell

Every month, over 9 million watch enthusiasts search for their dream watch on Chrono24. Find the right customer for your timepiece, whether you're a professional watch dealer or private seller.

Do you have any questions? Contact us!

What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
How can I pay for an order using an escrow service?
Many listings offer payment processing on Chrono24. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:
If you're unable to process your payment using Chrono24's escrow account, please note the following:

You can likely find other trustworthy escrow services in your own country. Make sure to research the escrow service thoroughly before making a final choice.

Both buyer and seller must agree to the use of an escrow service. Please only accept information the escrow service provides directly to you. Do not rely on emails forwarded by the seller.
How can I recognize counterfeits?
Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report a suspicious listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
Do I have any special warranty when buying via Trusted Checkout?
Warranty conditions for purchases made using Trusted Checkout are in accordance with the law. An extended warranty is not provided.
Which payment methods are available?
Many listings offer payment processing on Chrono24. In these cases, you can either pay by credit card or bank transfer. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly

You can find further information about paying via Chrono24 here:
If you're unable to process your payment using Chrono24's escrow account, please contact the seller directly to discuss payment details.

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